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We accept returns on most items within 30 days of delivery. Items must be in original packaging and unused condition.
After 30 days, online return requests close. If your item is defective, or you need to return it late, please contact us.
Products in original, unopened packaging
Unused items in resalable condition
Defective or damaged products (reported within 48 hours of delivery)
Incorrect items shipped by Hill Supplies
Items that do not match the description on the product page
Custom-ordered or special-order products
Cut wire, cable, or pipe (cut to length)
Products with signs of installation or use
Hazardous materials or chemicals
Items returned after 30 days from delivery
Products without original packaging
If you have an account, submit a return request from your account dashboard. Checked out as a guest? Contact our support team with your order number (you can find your order with Track an Order) and we'll start the return for you.
Once approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions via email.
Pack the item securely in its original packaging and include your RMA number on the outside of the box. Ship to the address provided in your approval email within 14 days of your return being approved.
Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.
A restocking fee may apply to certain returns:
Credit Card: Refunded to the original payment method within 5-10 business days.
Account Credit: Applied to your Hill Supplies account balance immediately upon approval.
Cheque: Mailed within 10-15 business days for non-account customers.
Account customers can submit a return request from their account dashboard. Checked out as a guest? Contact us at patelkap552@gmail.com with your order number — no account needed.